Dear valued customers,
Terms & conditions Page set out the basis on which you agree to use this Site. Terms & conditions apply to all visit and use of SOFT IT ILLUMINATE SDN BHD website.
PLEASE READ CAREFULLY before you place any order. Your use of this Site confirms your unconditional acceptance of the rules & policy.
Warranty
SOFT IT ILLUMINATE SDN BHD warranty policy is in accordance with the terms and conditions of its respective suppliers. 1 Year Manufacturer / Distributor / Supplier Limited Warranty on major products unless otherwise stated in product page.
The warranty covers any hardware defects and excludes any software issues, act of god, power surge, neglect, or unauthorized repair / modification. Kindly refer product’s manufacturer warranty policy for more specific details.
All Products are covered by Manufacturer / Distributor warranty. Warranty does not include transport, delivery or handling charge incurred in the transportation of the equipment/accessories to the manufacturer / distributor service centre.
Sending Warranty item to (and from) Manufacturer / Distributor service centre we are no charging. (*selected outlet)
Customer may have option to inform us to check/test the products on behalf before we ship the products. All items sold are final and under no circumstances will a refund be given. In the unlikely event a warranty issue does arrive we will fix or replace the product within 30 to 45 days of receiving the RMA item.
*We will not accept return of product(s) that are not compatible with your system configuration.
Returning and sending back transportation fees both ways at buyers own cost. Buyers also may send it back directly to our Showroom Service Center for the warranty process. Our service representatives will be glad to assist you.
Warranty on Software’s product
Due to licensing and copyright laws, we do not accept returns on software once the package has been opened. Defective software CD media will be exchanged for the same title CD media only within 30Days from the day of purchase. All software product is backed by the software product manufacturer’s warranty policy.
Guarantee
*SOFT IT ILLUMINATE SDN BHD carry 100% Genuine Products*
Every effort is made to ensure your satisfaction. If you are not happy with a service or product, kindly contact us. We will do our very best to solve the problem.
Order & Acceptance
All orders are subject to review and acceptance by softit.com. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.
SOFT IT ILLUMINATE SDN BHD shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card is charged. If your credit card has already been charged for the purchase and the order is cancelled by us, softit.com shall immediately issue a credit(refund) to your credit card account in the amount of the charge.
*Price is specially for ONLINE and PURCHASED ONLY for online.
*Online store price is for online purchasing and walk in can be subjected to different price.
Currently, we can only send orders to street addresses in Peninsular. We do not deliver to a PO Box address. We are unable to ship to any International address.
During peak sale/promotional periods, we may not be able to fulfill next day deliveries due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.
Peninsular Malaysia: Additional 3 – 5 working days for your order to arrive.